Your satisfaction is our Absolute #1 Priority!
We pride ourselves on our service and product quality. We hope that every participant will be completely satisfied with his or her Enrollment, however, we realize that refunds are sometimes necessary. If you require a refund it must be done with 3 business days of your purchase and you will receive a refund within 30 days.

You will simply need to send us an email at royaltymusicbysheppard@gmail.com provide your e-mail address, the date and transaction number associated with your payment and a brief description of the problem.

We will then contact you with a return confirmation number of your refund within 30 days.

Please Note:

• We cannot accept returned merchandise or teaching services rendered without an RMA number (transaction number).
• Credit card refunds may take a full billing cycle for the refund to appear on your statement.
• Shipping for returned merchandise is the responsibility of the customer, however, we will refund the original shipping and handling costs and there are never any restocking fees.